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Extensions |
Every phone will have an extension, enabling for free and unlimited extension to
extension dialing regardless of geographical location. As long as the user has an
internet connection a phone can be plugged in anywhere in the world and
virtually be connected to the office |
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Voicemail |
Each extension is given a voicemail box allowing callers to leave
messages when an
employee is busy or unavailable. Employees have ability to
record a busy message and away message. |
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Auto Attendant |
An Interactive menu which directs callers to people or departments in
your company |
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Ring Group/
Hunt Group |
Ability to ring multiple extensions simultaneously or via a unique ring pattern |
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Waiting Room |
A holding tank for callers to wait until an available representative can answer their
call. Callers will hear hold music and know their position in line. Provides your
business with a “first come first serve” for callers |
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Attended/
Blind Transfer |
Ability for one extension to transfer a call to another extension with the ability to
speak with the other employee regarding the pending transfer (attended transfer)
or by simply transferring directly without speaking to the other employee (blind transfer) |
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Conference Room |
Allows multiple callers to speak with one another via a special access code or phone
number. An excellent communication solution for employees and clients |
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Time Condition |
Ability to route calls to different destinations depending on time of day and/or
day of the week |
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Find Me Follow Me |
A feature that allows a person’s extension to route their calls through a defined
list of numbers or extension. The numbers/extensions may be called simultaneously
or sequentially |
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Paging & Intercom |
Ability to page/intercom a given extension or a group of extensions |
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Dial by extension |
Often presented as an option in the auto attendant, this allows callers to reach
an employee directly by enter the extension number of that employee.
An excellent solution for minimizing the need of assigning a direct phone number to each employee while giving you unlimited domestic calls extension to extension. |
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Company Directory |
Often presented as an option in the auto attendant, the company directory
allows callers to connect with employees directly by entering
the employee’s first 3 letters of their first or last name.
This feature is very efficient for any small business phone system. |
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Custom hold music
for waiting room |
Ability to play custom recordings or hold music while a caller is in a waiting room |
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Failover Conditions |
Our VoIP PBX will give you the ability to failover a call to a different feature
when certain criteria are met
(such as exceeding a specified duration of time).
Failover is available for the waiting room and ring group features |
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Hold Music |
Callers will be presented with generic yet calming music when placed on hold. |
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Call Waiting |
Ability to receive multiple incoming calls on a given extension by placing the
current call on hold and answering the other |
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Call Forwarding |
Ability to temporarily forward a call to another extension or phone number
unconditionally, when busy, when do not disturb is activated or when unavailable |
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Do Not Disturb |
Allows an extension to direct calls automatically to voicemail when selected |
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Email notification
of voicemai |
Our high class business quality voip service will email you the messages left in your inbox
as an Audio
attachment (WAV file) |
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Remote voicemail
access |
Ability to access voicemail outside the office, via phone or web based interface |
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Portal |
Web based interface to check voicemails, call logs, setup voicemail email
notification and setup call forwarding |
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SIP Compatibility |
Our service, as a voip business, will work with any open SIP compliant device/phone |
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Soft phone |
Free software based phones are available, excellent for employees on the
road. So whether you’re in a hotel or cyber cafe you will still be connected
to the office with the ability to place and receive phone calls |