					User name
					Password

	Extensions	Every phone will have an extension, enabling for free and unlimited extension to extension dialing regardless of geographical location. As long as the user has an internet connection a phone can be plugged in anywhere in the world and virtually be connected to the office
	Voicemail	Each extension is given a voicemail box allowing callers to leave messages when an employee is busy or unavailable. Employees have ability to record a busy message and away message.
	Auto Attendant	An Interactive menu which directs callers to people or departments in your company
	Ring Group/ Hunt Group	Ability to ring multiple extensions simultaneously or via a unique ring pattern
	Waiting Room	A holding tank for callers to wait until an available representative can answer their call. Callers will hear hold music and know their position in line. Provides your business with a “first come first serve” for callers
	Attended/ Blind Transfer	Ability for one extension to transfer a call to another extension with the ability to speak with the other employee regarding the pending transfer (attended transfer) or by simply transferring directly without speaking to the other employee (blind transfer)
	Conference Room	Allows multiple callers to speak with one another via a special access code or phone number. An excellent communication solution for employees and clients
	Time Condition	Ability to route calls to different destinations depending on time of day and/or day of the week
	Find Me Follow Me	A feature that allows a person’s extension to route their calls through a defined list of numbers or extension. The numbers/extensions may be called simultaneously or sequentially
	Paging & Intercom	Ability to page/intercom a given extension or a group of extensions
	Dial by extension	Often presented as an option in the auto attendant, this allows callers to reach an employee directly by enter the extension number of that employee. An excellent solution for minimizing the need of assigning a direct phone number to each employee
	Company Directory	Often presented as an option in the auto attendant, the company directory allows callers to connect with employees directly by entering the employee’s first 3 letters of their first or last name
	Custom hold music for waiting room	Ability to play custom recordings or hold music while a caller is in a waiting room
	Failover Conditions	Ability to failover a call to a different feature when certain criteria are met (such as exceeding a specified duration of time). Failover is available for the waiting room and ring group features
	Hold Music	Callers will be presented with generic yet calming music when placed on hold.
	Call Waiting	Ability to receive multiple incoming calls on a given extension by placing the current call on hold and answering the other
	Call Forwarding	Ability to temporarily forward a call to another extension or phone number unconditionally, when busy, when do not disturb is activated or when unavailable
	Do Not Disturb	Allows an extension to direct calls automatically to voicemail when selected
	Email notification of voicemai	messages left in your inbox can be emailed to you as an Audio attachment (WAV file)
	Remote voicemail access	Ability to access voicemail outside the office, via phone or web based interface
	Portal	Web based interface to check voicemails, call logs, setup voicemail email notification and setup call forwarding
	SIP Compatibility	Our service will work with any open SIP compliant device/phone
	Soft phone	Free software based phones are available, excellent for employees on the road. So whether you’re in a hotel or cyber cafe you will still be connected to the office with the ability to place and receive phone calls
	Instant After Hours Activation	Instantly and manually activate after hours conditions for your office. Time conditions are automatic, however in instances where you close early this solution will prove useful
	Call recording	Ability to record incoming and outgoing conversations. This feature can be enabled on an extension by extension basis as well as the ability to retrieve these recordings as WAV files from a web based interface
	Custom Hold Music	With your own server you will have the ability to change and upload your own music files (MP3 or WAV files) to be played for the general hold music (Placing someone on hold from an extension)
	Remote Dialing	Allows employees to call into the server and use the service to place outgoing calls. Great solution when calling from a Cell Phone for avoiding high international charges
	Easy Configuration Interface	A web based interface allowing your office manager to easily and quickly make changes to the phone system. You will have the power to implement all the features above as well as add/edit/remove extensions
	Operator Panel	A web based panel allowing administrators or your receptionist to see who is on the phone, who they are speaking to, and the ability to transfer calls via a simple drag and drop interface
	Missed Call Note for Windows	A free application which can leave a missed call note on your desktop
	Backup/Restore	Ability to backup your VOIP server on a scheduled basis. Easy Restoration ability to recover previous configurations
	PIN Access	Restrict international calls or other types of calls by requiring a PIN code to be entered
	Blacklist	ability to quickly and easily enter blacklisted numbers into the server. Entering a number into this list will block that number indefinitely until removed
	Unlimited Extensions	With your own server you will have the ability to create as many extensions and voicemail boxes you desire
	Outlook Integration	Ability to place calls using your Outlook Address book. Also incoming calls matching contacts in your address book will pop up on your screen
	Advanced Call Log Interface	Allows you to conduct in-depth reports and searches on calls that were placed and received. Results can be exported as PDF files or Excel spreadsheets
	Integration with Gabcast	Ability to record and create Pod Casts and other audio announcements which are posted on a website or Blog. Very useful for quickly communicating announcements to clients, customers, etc,