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Knowledge Base Articles

Factory default Polycom
Default Usernames and Passwords On the phone password: 456 Web browser interface: Polycom and 456 Using the IP 301 Speaker (Monitor) Press Menu, Features, Listen Mode Reset To Defaults If you hold down 4, 6, 8, and * for a few seconds you'll be asked for the admin p...

Installing the X-Lite Softphone
The following are direction in installing and configuring your X-Lite Softphone. Step 1: Download the Software Before we begin you must first download the softphone from Counterpath via the link listed below: http://www.counterpath.net/X-Lite-Download.html ...

Dynamic Queue - Login and Logout instructions
1. Logging into a Queue a. First know the Queue number you want to join b. On your phone enter XXXX* (where XXXX is the Queue number) c. &nbs...

Cisco 7960 TFTP Instructions on Non-SIP software
By default the Cisco 7960 is locked, and you must unlock it to make any changes to network or SIP settings. 1. Press the settings button 2. Scroll up and select 3 Network Configuration. 3. First you must unlock the configuration. To do this press **#, ...

Polycom 320/330 TFTP settings
The following are Step by Step Settings for the Polycom 320 or 330 Phone Please start with the power unplugged, then proceed with the following steps…. 1. Apply Power, Press "Setu...

Setting up Option 66 for automatic TFTP assignment
The following instructions will show you how to enable Option 66 on a DD-WRT router. DD-WRT is free Linux-based firmware for several wireless routers, many of DD-WRT's features are not included in typical router firmware. These features include support for the Kai network, daemon-based ...

Faq Articles

What is the difference between the SoundPoint IP 320 and the SoundPoint IP 330?
The SoundPoint IP 320 has a single 10/100 Ethernet port, and the SoundPoint IP 330 has dual 10/100 Ethernet ports with a built-in switch, allowing you to use a single network connection for both a PC and the phone. ...

How do I access my voicemail out of the office?
To access your voicemail outside the office (via land line or cell phone), the best practice is to call your main number and if you have an Auto Attendant enter your extension number during the message. Your extension will be rung and eventually you will end up in your voicemail.&nb...

How do I factory reset a Cisco 7960
In order to perform a factory reset of a phone if the password is set, complete these steps: 1.Unplug the power cable from the phone, and then plug in the cable again. The phone begins its power up cycle. 2.Immediately press and hold # while the Headset, Mute, and Speaker buttons flash ...

How do I access another extensions voicemail?
There are 4 ways you can access another extensions voicemail 1. From your phone dial *98XXXX where XXXX is the extension then press "Dial" or "Send" (or whatever button on your phone sends the call) on your VOIP phone 2. Call the extension and...